The agreement between Monet Networks and the organisations that use Monet SecureScreen.
Monet SecureScreen ("the Service") lets a customer upload video content, invite participants to a proctored viewing session, collect dial, survey, technical and camera-based engagement data, and place selected participants into Monet Live™ focus groups. The Service is provided by Monet Networks ("Monet"). By creating an account or using the Service you agree to these terms on behalf of the organisation you represent.
You must provide accurate account details and keep your password confidential. One set of credentials covers Monet SecureScreen and MonetLive. You are responsible for everything done under your account, including by co-hosts, observers and moderators you invite. Tell us promptly if you suspect unauthorised use.
You agree not to: use the Service to monitor people who have not been told they are being recorded and analysed; upload content you do not have the right to use; attempt to identify participants from camera data beyond what the Service provides; interfere with the media nodes, run load tests beyond your plan, or probe the Service for weaknesses without written permission; or use the Service in breach of any law, including privacy, employment and consumer-protection law.
You are the controller of participant data. You must have a lawful basis for every test you run, present the participant consent step without modification unless agreed in writing, honour participant requests for access or deletion, and not run tests with minors unless you have the consents your jurisdiction requires. Monet processes participant data on your instructions as described in the Privacy policy, which forms part of these terms as the data-processing terms.
You keep all rights to the videos, questions and other material you upload. You grant Monet a licence to host, transcode, stream and analyse that material only as needed to provide the Service to you. Monet may remove content that breaches section 3 after notifying you where practical. Aggregated, de-identified statistics about how the Service is used may be kept by Monet to improve it.
Plans, allowances and overage rates are on the pricing page or in your order form. Fees are invoiced in advance for the billing period and are non-refundable except where stated. Usage beyond the plan is invoiced at the end of the month. Late payment may lead to suspension after 14 days' notice. Prices exclude taxes, which are added where applicable.
We aim for the Service to be available 99.5% of each month excluding planned maintenance announced at least 24 hours ahead. Enterprise agreements may set a stricter SLA with credits. Support is provided as described for your plan. Because a test session depends on the participants' own devices and connections, we do not guarantee that every participant can complete a session.
The Service is provided with reasonable skill and care. Except as stated here, it is provided "as is" without other warranties. Engagement, valence and dial figures are statistical estimates for research use and must not be the sole basis for decisions about individuals. To the extent permitted by law, neither party is liable for indirect or consequential loss, and Monet's total liability under these terms in any 12-month period is limited to the fees you paid in that period. Nothing limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot be limited by law.
These terms apply while you have an account. Monthly plans can be cancelled to take effect at the end of the current month; yearly plans at the end of the term. Either party may terminate for a material breach not cured within 30 days of notice. On termination we keep your data for the retention period of your plan so you can export it, then delete it.
These terms are governed by the laws of India, and the courts of New Delhi have exclusive jurisdiction, unless your order form says otherwise. If any provision is unenforceable the rest remains in force. These terms, the privacy policy and your order form are the whole agreement. We may update these terms; material changes are notified by email 30 days before they take effect.
Questions: legal@monetnetworks.com