How Monet Networks handles personal data on Monet SecureScreen, for the customers who run tests and for the participants who take them.
Monet SecureScreen is a service of Monet Networks ("Monet", "we"). For the customer account data described in section 2 we are the controller. For the participant data described in sections 3 and 4 we act as a processor on behalf of the customer running the test, who is the controller, except where the law of your country says otherwise.
When you sign up or sign in we process your name, work email, company, password (stored as a salted hash by the Monet identity service) and the settings of the tests you create: names, uploaded videos, expected participants, bucket sizes and selection rules. We also keep an operational log of sign-ins, test starts and stops and console actions, with IP address and browser type, for security and support.
Requests sent from this site (pilot, demo, contact and password help) are stored with your email, name, company, message, IP address and browser type so we can reply.
A participant reaches a test through a link shared by the customer. Before the video, the participant sees a consent step that explains the camera-based nature of the study. During the session we process:
While the video plays, the participant's browser sends a small webcam snapshot roughly every eight seconds to the media node of the customer's deployment. Each snapshot is analysed by a facial-expression engine (FaceReader) to produce numeric expression estimates, from which an engagement score and a valence score are calculated with the same formula Monet Live™ uses. The resulting numbers, an in-frame indicator and a timestamp are stored per participant. Snapshots are not kept after analysis, and no template that could identify a face is created or stored by this process.
Because facial analysis may be regarded as sensitive or biometric processing in some jurisdictions, the consent step is shown before the camera is used, and customers must not run tests with participants who have not consented. Participants can leave a session at any time with the exit control; leaving stops all camera processing.
| Data | Kept for |
|---|---|
| Customer account and console log | Life of the account, then 12 months |
| Test settings and uploaded videos | Until the customer deletes the test, or the plan's retention period (90 days on Starter, 12 months on Professional, per agreement on Enterprise) |
| Participant answers, events, dial traces, scores | Same as the test they belong to |
| Session recordings | Same as the test; recordings can be deleted separately from the console |
| Webcam snapshots used for analysis | Deleted immediately after scoring |
| Site requests (pilot, demo, contact, password help) | 24 months |
We share data only with the processors needed to run the service: cloud hosting for the media nodes and storage, the facial-expression engine used for scoring, Monet Live™ (also operated by Monet) for focus groups, and email delivery for account messages. Each is bound by a data-processing agreement. We do not sell personal data and we do not use participant data to train models. Data may be transferred to and processed in the United States and India; where required we rely on standard contractual clauses.
All traffic is encrypted in transit (TLS). Media nodes are isolated per deployment, videos are served only to participants of their test, and console access requires an account. Details are on the security page. If we become aware of a breach affecting your data we will notify the affected customers without undue delay.
Depending on where you live you may have the right to access, correct, delete or export your personal data, to object to or restrict processing, and to withdraw consent. Customers can exercise these rights from the console or by contacting us; participants should contact the customer that ran the test, or us if that is not possible. You can also complain to your local data-protection authority.
This website and the console use only strictly necessary storage: your sign-in session, your theme preference and, for participants, the state of the test they are taking so a refresh does not lose their place. We do not use advertising or cross-site tracking cookies. Because none of this storage is optional, no cookie banner is shown.
We will post any change to this policy here with a new date, and notify account holders by email when the change is material.
Monet Networks · privacy@monetnetworks.com · or use the contact form.